Dev Pro Journal
Steer your clients away from “bargain” technology and hasty decisions to provide them with maximum value in the long term.
Warehouse operators know they need technology to keep operations running smoothly. Manual processes slow down operations, introduce the opportunity for human error, and can drive up costs from rework and added shipping costs. However, poorly implemented warehouse technology can create just as many headaches for your clients.
Be on the watch for missteps your clients may have made or are asking you about now. These technology mistakes can stand in the way of them getting full value from their warehouse technology investments.
A Poorly Planned Wireless Network
Warehouses need carefully planned wireless networks to ensure reliable connections. However, their architecture, configuration, and the materials they store can all create interference prohibiting mobile devices from connecting anywhere employees work. Ensure your clients leverage your expertise or use a knowledgeable integrator with warehouse experience to configure the network successfully.
Also, urge your clients not to cut corners with appliances or mobile devices that aren’t designed for a warehouse environment. While lower upfront costs may be attractive, they often have a higher total cost of ownership (TCO) in the long run.
Inadequate Printer Planning
The best-run warehouses minimise wasted steps from task to task and between orders. For example, a stationary printer in the wrong place can force employees to walk thousands of unnecessary steps each year, waste time, and limit throughput. Urge your clients to consider mobile printers, or stationary printers on mobile carts, so printers are available where employees work.
Also, discuss standardising printers from one vendor to simplify maintenance and service and help control consumables costs. In addition, show your clients how centralised labelling software with role-based permissions can ensure consistency and compliance with standards and regulations.
Expecting Too Much From a Warehouse Management System
While warehouse management systems (WMS) provide various benefits, functionality can vary substantially from solution to solution. Furthermore, some have a flexible design that allows the warehouse to configure processes to align with how employees work. Some are designed specifically to support mobile workers, and some are designed to scale as inventory and businesses grow.
However, keep in mind that optimising warehouse operations begins with best practices, not technology. Your clients must determine storage needs, optimal layout, the best material handling equipment for their operations, and the procedures for receiving, storing, and shipping. Then, choose a warehouse management system that best supports operations.
No Plan for Device Management
Automating data collection with barcode or RFID readers and equipping employees with mobile computers can enhance processes – if they and provisioned correctly and stay operational. Mobile device management (MDM) simplifies device deployment, even for large implementations, and gives IT visibility into device health. Proactively addressing issues can minimise downtime, particularly if your client keeps a spares pool. A device from the pool can go into service so the other can be serviced or repaired.
MDM can also locate and lock lost devices, and it collects data on device usage, so decision makers can reallocate them to get the most from their investments.
The Mistake of Going it Alone
Another mistake to warn your clients about is deploying warehouse technology without a knowledgeable solutions provider. Your clients are aware that technology, when it works, can help them operate more efficiently. However, they may not have the knowledge or bandwidth to deal with all the details required to properly set up and maintain those systems their business relies on.
You have that expertise and can devote the time and resources necessary to ensure successful warehouse technology implementation. Make sure you let your clients and prospects know the value you provide.