The Retail and Hospitality POS Dilemma: Windows or Android? June 15th, 2020

The Retail and Hospitality POS Dilemma: Windows or Android?

Retail is an ever-evolving environment and as it continues to roll out, customers continue to expect and demand more seamless shopping experiences, across the channels. Brick + Mortar stores and the digital scene continue to merge into one entity for the view of the customer, inventory, and pricing. The POS system serves as a backbone of all of these transactions from initial order to fulfillment to the final payment processing over physical and digital channels. It’s no secret that technology powering POS systems are rapidly evolving. With support for Windows 7 ended, retailers are faced with the major challenge of upgrading to Windows 10, or switching fields over to Android.

No matter the operating system that both retailers and restaurateurs decide to go with, one must take into consideration the key factors of each outlet:

The Pros and Cons

Understanding the different features and attributes of Windows 10 and Android systems is essential. With Windows 10, retailers can guarantee a connected and compatible store ecosystem that creates seamless communication between all POS touchpoints, such as terminals, tablets, touch screens, and self-service kiosks.

With Android, retailers can add flexibility and adaptability throughout their POS touchpoints, as well as the ability to manage fixed-installation solutions on a mobile architecture environment at any time.

Longevity for All

When retailers go to choose their OS, they must ensure that their selected Windows or Android environment can support their entire in-store ecosystem for the long haul. Once deployed, enterprises will want technology that can last longer than the typical run-of-the-mill tablet.

POS systems used to stay the stuck in place, throughout its lifespan. Nowadays, retailers need to stay ahead of the curve, because customer requirements dramatically change by the day. POS functionalities need to be presented in a more flexible way to keep customers interested and biting. With Windows/Intel-based tech, the life-cycle support of hardware and OS is well-known to last for 8-10 years. With Android OS, however, the hardware manufacturer plays a huge role, for they need to deliver consistent support, so that devices don’t struggle. Those who are looking to invest in Android OS will need to strive towards businesses who’ve created enterprise-ready solutions to support Android OS for 5-7 years.

Making POS Engaging for Everyone

When retailers and restaurateurs are looking for a new POS software environment, it’s best to keep a goal on the horizon. To create unified commerce with a seamless experience that brings together online and offline channels for customers far and near should be the goal in sight. No matter what the touchpoint looks like, be it interactive or self-servicing, the key is to connect with the customers’ individual needs and desires.  

Want to learn more? ELO and BlueStar Europe can provide the best information about what POS solution is best for your business!


Samantha is BlueStar's Digital Media Specialist, and the primary contributing writer for VartechNation. Previously, she has worked as a Public Relations Associate and a Social Media Manager.