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Solutions Providers: Consider These Alternative Kiosk Payment Options February 8th, 2022

Solutions Providers: Consider These Alternative Kiosk Payment Options

Consumers expect more options than “insert card here.”

The search for optimal payment methods continues as merchants try to find their footing in a not-quite-post-pandemic environment. Consumers have embraced and become accustomed to self-service and socially distanced experiences, and businesses are looking for ways to enrich those experiences. Your kiosk solutions can meet this demand.

In the retail space, kiosks can be used for placing orders, self-checkouts and accepting payments. In quick-serve and fast-casual restaurants, kiosks can manage orders, keeping lines short and service fast. Charities may also benefit from kiosk technologies to accept donations and reach a larger donor pool. Custom-Retail-Q3C2-eBook_Mockup-(EN)

Kiosks can provide the self-service autonomy consumers want, particularly if they’re integrated with a payment solution that allows customers to use their preferred payment method.

Kiosk payment options

Kiosks can take different shapes and sizes, from freestanding to wall-mounted or tablet solutions. They can be deployed for various use cases, from self-checkout to ticketing, donations, or ordering. Depending on the business problem the kiosk solves, the optimal payment method can vary. Consider these kiosk payment options to create the ideal experience for your clients and their customers:

  • Contactless EMV payments: Contactless technology that leverages near-field communication (NFC) to transmit payment data from a payment card or mobile wallet to the card reader can make transactions at a kiosk quickly and easily.
  • QR code payments: Another kiosk payment option is to display a QR code on the kiosk or vending machine that takes the customer to a payments page to complete a transaction by scanning the code with a smartphone. Additionally, the QR code can also allow customers to access their loyalty account and apply rewards to their purchase.
  • Text-to-pay: You can also integrate text-to-pay with a kiosk solution. With text-to-pay, customers place their orders, and a mobile number then receive a text with a link to pay. If payment information is stored on the smartphone, it only takes a click to pay. This option can enhance experiences at restaurant to-go order kiosks or donation kiosks for charitable organizations.
  • Facial recognition: Some businesses have deployed systems that recognize customers by facial scan and charge their cards or accounts on file. The advantages include convenience for the consumer – they don’t need to remember to bring a wallet or phone to make a purchase – and increased revenues for the business.
  • Cash: For some use cases, for example, vending and parking fees, cash may still be a preferred payment method. Give your clients this option when appropriate to provide the best possible experiences for their customer base.

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Any element of your kiosk solution should reflect your client’s overall vision for the experience it will provide to users. For example, it may benefit users to integrate voice or gesture recognition to streamline data entry instead of requiring the consumer to use a keyboard or navigate extra screens. Cameras may be necessary for an added layer of security. It depends on the use case – and so do kiosk payment options.

Consider all factors necessary to create a rich user experience that checks all the boxes for your client and enhances their brand, whether it’s designed for self-checkout, ordering, ticketing or donations. When you help a business create the quick and easy payment experiences that customers seek, kiosk ROI can include return business and increased revenues. Choose the kiosk payment options that lead to the best possible outcomes.

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