How to optimise fleet performance October 18th, 2018
Making the decision to move from paper-based systems to mobile computing is a key method of achieving better efficiency for delivery fleets.
Reynolds, a UK-based supplier of foodservices to some of the country’s leading brands, decided to invest in mobile computers to improve its own service and better manage deliveries.
The business needed a system to automate workflows, data capture and vehicle and asset tracking across 200 vehicles, covering 3,000 daily deliveries.
Following a successful trial, Reynolds ordered 250TC55devices from BlueStar partner Zebra. The computers are driven by REDEMA software and deliver a range of benefits. Calls from drivers to distribution are down 20%, vehicle routing has become more efficient and disputes about unattended deliveries have fallen by 73%.
With improved order accuracy and more responsive customer service, efficiencies are being delivered across the business.
At the start of a shift, drivers use automated forms to collect legal and general admin data. Drivers can also use their devices to check deliveries at the customer’s site and notify customer services of any issues.
TheTC55collects Proof of Delivery (PoD) by customers signing on the device screen. If no one is available, such as late-night deliveries, drivers can use the device’s camera to take a GPS time and location stamped image to validate the drop.
To improve vehicle usage, drivers can be re-routed to pick up stock from suppliers as they return to base. Meanwhile, back offices systems provide web dashboards that can display any issues, performance data, vehicle tracking and more.
Reynolds wanted to deploy a rugged device rather than a consumer device. TheTC55provided the robustness that was needed for daily use on the road yet were easy to use with drivers requiring less than 30 minutes training time.
Data, including PoD and issues raised by drivers, moves around the business in real time. For example, Reynolds’ contact centre can warn any customers of delay and also take action to rectify any issues signalled by drivers.
Admin is reduced, and the number of disputed drops has fallen considerably. With data available on different platforms – from locations, to issues and driver performance, Reynolds can make better business decisions. Driver routes are already 3% more efficient and that figure is expected to rise past 6% within 6 months.
TheTC55battery lasts a typical shift, the screen is bright and easy to read and it has proved tough enough to deal with the environment it is used in.