Companies Leverage Mobile Computing to Turn Delivery into a Selling Point May 29th, 2020
Warehouses all throughout the world are looking for the next big change-up to help orders get fulfilled more efficiently and successfully on a daily basis. Fast, personal, and often unattended delivery has become the newest, key competitive differentiator for businesses seeking to enhance their overall customer service experience. Technologies like Personal Digital Assistants (PDAs) are designed to help pave the way for improved connectivity, usability, and efficiency.
Just look at companies like Amazon who promise same-day and even next-day delivery options, which has set the overall expectation sky-high for consumers. Expectations include a desire for a higher quality delivery experience, featuring real-time visibility into where the package is on its route and even photographic proof of delivery. That’s where PDAs come into play. By expanding wireless broadband connectivity and greater functionality, these devices provide delivery workers with higher revenue-generating competitive advantages.
As this demand for efficient delivery, when they want it, continues to rise, a new class of mobile computers built for delivery. Designed to support all standard wireless communication modalities, including cellular, near-field, and Bluetooth, these PDAs further work to incorporate a second SIM slot, allowing access to two separate cellular networks when coverage can seem spotty.
This courier service mentality has created a widespread demand for low-cost, fast, and highly transparent delivery experience. Going past the front door, the hybrid concept allows customers and companies to share the cost of the “last mile.” The expansion of e-commerce delivery fleets and food service providers, consumers have come to expect more personalised services, wherever they need them.
To incorporate the delivery economy into one’s marketing strategies and the individual customer experience, businesses must ensure close alignment with operating groups responsible for the improving the process. With stakeholders in logistics, transport and supply will determine whether companies can remain competitive in this ever-changing scenario. As new devices get developed, such PDAs will begin to offer enterprise-level customers with a total cost of ownership, far below the industry average, and will provide a serious competitive edge in the expanding economy.
To learn more about Datalogic’s line of Warehousing Solutions, feel free to contact your BlueStar representative today.
Samantha is BlueStar's Digital Media Specialist, and the primary contributing writer for VartechNation.
Previously, she has worked as a Public Relations Associate and a Social Media Manager.