Aisle to aisle increasing retail efficiency October 23th, 2019
Look at where we've come from the days of scavenging through aisle upon aisle of products and waiting in a long line at the checkout counters. We've entered a more modern age of shopping with the best of the best technological advances popping up around every corner. According to a 2019 study by Store of the Future, approximately 89% of consumers wish for a quicker checkout experience. It was found that 83% of that same collection desired a faster shopping trip as a whole. That same percentage hopes stores will open up to using technology to customer experiences as a whole. Below we present you four ways how stores can decrease checkout time and improve customer satisfaction!
Skip the aisle to aisle
Stores that want their employees to succeed and excel, must invest in relevant technology and easy to use tools, which can make a massive difference in productivity and customer service on the sales floor. Several other stores, such as Walmart, Target, and Whole Foods have enforced curbside pickup at their locations, through comprehensive smartphone apps.
The "Click-List", is where customers can communicate their grocery lists to the appropriate app on their smartphone or tablet device. Where they can fulfill an order, set a pickup time, and get their shopping done, without having to walk throughout the store. The concept of "click-and-collect" shopping allows employed associates to address newer workplace tasks, by collecting the needed items. In some stores, however, AI-enabled technology is breaking way.
Artificial Intelligence (AI) is the future
AI-enabled solutions have also been surveying through grocery stores, in the form of physical autonomous robots picking products off of shelves, unloading packages from delivery trucks, and updating price tags, and even assembling display towers. AI bots wear many hats in the supermarket-workspace. There are even autonomous robots, which report spills, debris, and other potential hazards using image capturing technology to simplify processes for both co-workers and shoppers alike.
Top shelf-quality shelves
ESLs or Electronic Shelf Labels are a critical, operational tool for also freeing up associates for more demanding tasks. These next-level shelves can help with merchandising, inventory management, and picking orders. Shelves like these can call out specific products to assist the pick-up crew.
Seamless checkout experiences
All of the customers are really shooting for more seamless checkout experiences in their grocery stores. Grocers are working to integrate electronic checkout machines and scanners with handheld devices, all on the same network.Introducing a "cashless" shopping experience is a common trend, especially with online and mobile phone shopping, just click and go.
Interested in seeing how BlueStar can help make retail stores checkouts quicker? Contact your representative to see what we can offer!
Samantha is BlueStar's Digital Media Specialist, and the primary contributing writer for VartechNation.
Previously, she has worked as a Public Relations Associate and a Social Media Manager.