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Processing Retail Transactions at a Distance

September 26th, 2020

In a time of so much confusion due to implications from the Coronavirus pandemic, retail is definitely not what it used to be. Thanks to the mass spread across several regions, many have been forced to quarantine and keep a socially distanced position, which has held a large impact on retail environments, specifically how consumer behaviour was altered and transactions were completed and endured. With limitations placed on employees staffed during shifts and any customer interaction taking place, there needs to be a huge transition into a better mode of communication, especially when it comes to scanning barcodes, monitoring checkout lines, and so much more.

Retailers are now having to adjust to social distancing guidelines and the need to keep their workforce safe while their in-store associates are accomplishing critical person-to-person tasks. When it comes to communicating amongst affiliates, that flow has completed shifted away from email messages to more towards channels of instant messaging, but retailers are still very reliant on email to disperse messages throughout a store’s work environment. Many Store Leads have reverted backwards to a time where ‘Walkie Talkies’ were prevalent and the main source to communicating needs and orders. At the same time, several storefront managers are allowing employees to utilise their own personal devices as communicators, but of course that comes with its line of limitations, including privacy concerns and security issues.

In order to reinstate employee productivity on the clock and ensure that messages are being accurately delivered, that’s where Honeywell’s Smart Talk platform is introduced. The Honeywell Smart Talk feature is able to be added to any Honeywell CT40 Mobile Computer so that employees can connect with each other, from virtually any aisle in the store. It minimises contact, to allow employees to control their positioning and keep a safe distance from those around them, while still working to focus on customer needs all the while. From a security standpoint, customer data will always be protected and secured regardless of whether the retailers their cellular or Wi-Fi connection, thanks to the added Honeywell Mobility Edge™.

Honeywell’s line of Retail and Mobility-based solutions is helping to simplify Retailer issues, during the midst of the COVID-19 aftermath and chaos. If you’re interested in learning more about this diverse solution, be sure to contact your BlueStar Representative to start the conversation today.

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